Refund & Cancellation Policy

At Abnormal Load Solutions Ltd, we aim to provide clear communication and reliable service for every logistics project.
This Refund & Cancellation Policy explains how we handle payments, cancellations, and refunds.

1. General Policy

All payments made to Abnormal Load Solutions Ltd are final, unless otherwise agreed in writing before payment is made.

2. Cancellations

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• If you need to cancel a booking, please contact us as soon as possible at info@abnormalloadsolutions.com

• Cancellations made after work has commenced (such as planning, permits, or vehicle allocation) may be subject to partial or full charges.

• Any cancellation terms will be clearly stated in your written quotation or service agreement.

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3. Refunds

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• Refunds are issued only at our discretion and in accordance with the terms agreed before payment.

• If a refund is approved, it will be processed using the original payment method within 10 business days.

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4. Deposits & Prepayments

Deposits or prepayments made via Stripe, bank transfer, or any other method are non-refundable, unless stated otherwise in a written agreement with the client.

5. Contact

If you have questions about this policy, please contact our accounts team:
Abnormal Load Solutions Ltd

📧 info@abnormalloadsolutions.com