Privacy Policy

1. Introduction

Welcome to Abnormal Load Solutions Ltd (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect information about you when you visit our website or use our services.
We operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Abnormal Load Solutions Ltd
Registered in England and Wales – Company No. 10790246
Email: info@abnormalloadsolutions.com
We are a logistics and transport services provider specialising in abnormal and out-of-gauge cargo handling, project management, and international freight.

3. What Information We Collect

We may collect and process the following types of personal data:

• Contact Information – name, email address, phone number, company name, job title

• Service Information – details about shipments, logistics requests, or project requirements

• Website Data – IP address, browser type, and usage data collected through cookies

• Communication Records – messages or correspondence sent to us by email or contact form

We do not collect sensitive personal information unless absolutely necessary for contractual or legal compliance.

4. How We Use Your Information

We use your personal data to:

• Respond to enquiries or quotation requests

• Provide logistics, freight, or project management services

• Maintain communication during active contracts

• Manage billing, payments, and account administration

• Improve our website and customer experience

• Comply with legal, tax, and regulatory obligations

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5. Lawful Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity – to deliver the services you request

• Legal obligation – to meet regulatory or tax requirements

• Legitimate interests – to manage our business operations and communications

• Consent – when you voluntarily subscribe to marketing or request contact

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6. Sharing Your Information\

We only share personal data when necessary to complete our services, such as with:

• Freight partners, shipping lines, and customs agents

• IT or website service providers (for hosting or communication tools)

• Legal, tax, or regulatory authorities when required by law

We never sell, rent, or trade your data with third parties for marketing purposes.

7. International Transfers

As part of global logistics operations, we may transfer data outside the UK (for example, to overseas agents).
When we do so, we ensure appropriate safeguards are in place to protect your personal data in accordance with UK GDPR.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purpose it was collected for

• Meet legal, tax, or regulatory obligations

• Resolve disputes and enforce agreements

After this period, data is securely deleted or anonymised.

9. Data Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
This includes secure servers, restricted access, and encrypted communication where applicable.

10. Your Rights

Under data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion (“right to be forgotten”)

• Object to or restrict processing

• Request data portability

• Withdraw consent (where applicable)

To exercise your rights, contact us at info@abnormalloadsolutions.com.
We will respond within 30 days.

11. Cookies

Our website may use cookies to improve functionality and user experience.
You can choose to accept or decline cookies in your browser settings.
For more information, see our Cookie Policy (if published).
12. Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date shown above.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:
Data Protection Officer
Abnormal Load Solutions Ltd

📧 info@abnormalloadsolutions.com